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Frequently Asked Questions
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Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.
DOMESTIC CARPET CLEANING QUESTIONS
We are fully trained to clean carpets by Cleansmart and have been qualified since 2015. Attending such a training course allows us to identify fibres and clean safely.
We carry full insurance for the items we work on which gives you peace of mind.
We accept payment via cash or bank transfer before we leave the premises. We also carry a card reader if required.
We ask that all carpets are vaccumed prior to our arrival. Please let us know if this is not possible as we can prvide this service at a small extra cost. Large items of furniture such as bookcases, dressers, tv stands etc will either need to be moved prior to our arrival or like most customers left in place so we can work around them. We can move things such as sofas or small tables if needed.
Depending on ventilation and weather conditions it can be anywhere between 1 and 6 hours although typically 2 hours is average. Please avoid standing on carpets until they are touch dry where possible.
Very rarely depending on carpet fibre type you may notice a smell for a few days after cleaning. This should resolve itself on its own. Please give us a call back if you are concerned.
We need access to electricity, without this we simply cant operate our machinery. We can carry with us if necessary but ideally access to hot water is preferred.
We carry a wide range of chemicals to remove stains. However depending on the wear of the fibres and the particular substance that has caused the stain we cannot guarnatee to fully remove everything. We will try our best but ultimately no carpet cleaner can guarantee this.
COMMERCIAL CARPET CLEANING QUESTIONS
We will need to park at the property to be cleaned. We cannot park anywhere we do not have permission. If you do not have private parking at your commercial premises then we will need to make arrangements to park close by and may need further permission from councils etc.
On top of the insurance we carry to cover items worked on we also carry public liability insurance up to £5m. Please inform us if you need specific insurance to clean your commercial property.
We carry all the required safety equipment such as PPE, cones etc and always proved a risk assessment and method statement.
